The Impact of E-Government on Social Inclusion: A Bibliometric Review of E-Inclusion Research

Gusti Naufal Rizky Perdana; Ameylia Puspita Rosa Dyah Ayu Arintyas; Suci Fitrah Syari; Gilang Wilmantara

doi:10.47650/jglp.v7i2.2032

Gusti Naufal Rizky Perdana Universitas Mulawarman https://orcid.org/0000-0002-5483-6044
Ameylia Puspita Rosa Dyah Ayu Arintyas Universitas Mulawarman https://orcid.org/0000-0002-8903-1246
Suci Fitrah Syari Universitas Mulawarman
Gilang Wilmantara Universitas Mulawarman

DOI: https://doi.org/10.47650/jglp.v7i2.2032

Keywords: E-Government, E-Inclusion, Social Inclusion, Bibliometric Analysis

Abstract

This study explores the intersection of e-government and social inclusion through a bibliometric analysis of e-inclusion research. Drawing on 97 publications indexed in Scopus, the analysis was conducted using VOS viewer and NVivo 12 Plus to identify research trends, dominant themes, and collaborative networks among scholars, institutions, and countries. The findings reveal that e-government plays a critical role in promoting inclusive governance by enhancing digital access, participation, and service delivery. However, challenges such as the digital divide and unequal digital skills continue to hinder broader social inclusion. Thematic clusters identified include empowerment, accessibility, digital literacy, and trust. Developed and developing countries alike contribute to this field, although research remains uneven. This study offers valuable insights into the evolving discourse on e-inclusion and highlights gaps for future exploration. The findings are intended to inform policymakers, scholars, and practitioners in designing more equitable and inclusive digital governance frameworks.

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